Contract Sale & Price
Where possible all our prices are correct at the time of publishing, however sometimes mistakes are made with pricing. We reserve the right to cancel or refuse an order if a price is incorrect and a full refund for the order will be made. Once an order is despatched the contract of sale is deemed complete and the price will be honoured.
Delivery is priced in several ways based on weight and the type of product being sent. Prices are shown during the checkout process.
Free Delivery is available on all goods orders over £150. However this may not be available to all postcodes and will exclude heavy fragile items. Orders for livestock will incur a shipping charge calculated at checkout if the sale is below the amount of £150 and are shipped in polystyrene shipping boxes with heatpacks depending on the weather.
We post dry goods Monday-Friday, but due to courier restrictions we only post LIVESTOCK on a Tuesday or Wednesday to reduce the chances of issues. we can possibly post other days if you consult with us before despatch. When ordering live goods you will be contacted to ensure a suitable delivery day before we despatch the items to prevent them being left in the postal system longer than necessary.
Collection is available from our store Drop-Off Aquatics, Emporium 8, Units D&E, Dagfields Craft And Antiques Centre, Crewe Road, Walgherton, Cheshire, United Kingdom, please select the ‘Collection’ option at the check out. Once the purchase has been processed you have seven days to collect your items. After seven days, the item or items purchased will be placed back on sale.
Adding To Your Order
If you already have an order with us that has not yet been dispatched you may add additional items to your order without any additional postage cost. Please select “collection from store” at the checkout. Please note if you do not have an existing order or your order has already been dispatched you will be contacted in regards to payment or cancellation of the additional order.
RETURNS Dry Goods
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unworn and unused.
Several types of goods are exempt from being returned. Perishable goods such as live and frozen food cannot be returned. Any Custom or sale items are also exempt.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless instructed to do so by ourselves.
Additional non-returnable items:
* Gift cards
Please note that we do not accept returns on any livestock. We cannot be held responsible if you have ordered an incorrect item for your aquarium. If you are unsure regarding any care requirements or compatibility please get in touch before purchasing.
We do everything we can to ensure that all livestock leaves our facility as healthy as possible. We use the highest quality packaging materials for this and keep close contacts with our shipping service providers so that all animals reach you safely. Please check your order for any damage as soon as you receive it. If damage is visible, please take photos and inform us immediately via email on [email protected]
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If damaged has been caused as a result of neglect or the item defective due to a part that is supposed to be changed or replaced then this voids warranty and no refunds or exchanges shall be given. Please note that items that are not defective, but a refund or exchange is wanted due to the noise of the item in most cases will not be eligible for a refund or exchange. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Drop-Off Aquatics, Emporium 8, Units D&E, Dagfields Craft And Antiques Centre, Crewe Road, Walgherton, Cheshire, CW5 7LG.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Drop-Off Aquatics, Emporium 8, Units D&E, Dagfields Craft And Antiques Centre, Crewe Road, Walgherton, Cheshire, CW5 7LG.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please include your original order number and contact details so we can deal with any returned products swiftly.